At newglobalmart.com, accessible from https://newglobalmart.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by newglobalmart.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in newglobalmart.com. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
newglobalmart.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, newglobalmart.com uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
You may consult this list to find the Privacy Policy for each of the advertising partners of newglobalmart.com.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on newglobalmart.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that newglobalmart.com has no access to or control over these cookies that are used by third-party advertisers.
newglobalmart.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
newglobalmart.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Returns
Our policy lasts 7 days. If 7days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [___Company Contact Email___].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [___Company Contact Email___] and send your item to: 54 vaibhav nahar plot 54 kukma Electronic bhuj kutch Gujarat India 370105
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 54 vaibhav nagar Electronic Market kukma bhuj kutch Gujarat India 370015
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over INR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This Refund Policy is designed for website users and outlines the rules regarding the return and refund of products or services that have been purchased on the website. It is applicable to various industries, including healthcare, finance, entertainment, e-commerce, transportation, and others.
It should be noted that this document only includes the Refund Policy. Website owners may require further documents such as Website Terms and Conditions, Cookies Policy and Privacy Policy. However, such documents are not included and must be obtained separately.
Users often want to know about a website's refund policy before making a purchase, as it helps them feel more confident about their decision. By having a clear Refund Policy, website owners can address their customers' concerns about returns and refunds. This helps to establish trust and credibility with users, which is particularly important in today's online market where more and more transactions are taking place virtually. A well-written and easily understandable Refund Policy can go a long way in reassuring customers and removing any apprehensions they may have about doing business with a particular website.
How to use this document?
After preparing this document, it should be published on the website and easily accessible to users. Including a link on the home page is recommended.
This Policy clarifies the following matters:
Applicable Law
The return and refund of the products and services will be covered under the Consumer Protection Act, of 2019 and the general rules of the Indian Contract Act, 1872.
Returns, Exchange and Refunds Policy
Returns, Refunds and Exchange is the scheme provided by various sellers listed on new global mart website available at www.newglobalmart.com or the mobile application under the brand name “newglobalmart” (collectively “Platform”), in relation to specific products. Returns, refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time.
Returns
At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.
New global mart shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); newglobalmart shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.
With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of newglobalmart
The user will be allowed to return an already purchased product, if the said product is eligible for return/exchange.
The user will only be eligible to return the product if the product received is defective, damaged, wrong or incomplete due to the seller's fa
ult.
Cost of Return
If you have opted for an all return option and are eligible to return the product as per applicable policies, you may return the product free of cost no matter what the reason.
If you have opted for the Wrong/Defect return option and are eligible to return the product as per applicable policies, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults that lie with the supplier:
Return Reason Category
Actual Return Reason
Wrong Product
Wrong Size Delivered
Same product in different colour
Completely different product from the product shown
Defective Product
Product is dirty or with stains
Product is broken
Product is torn
Received incomplete product
Part of the product is missing
Less quantity than ordered
The following aspects in relation to the product will need be verified before arranging return free of cost:
whether the quality of the product returned is merchantable; an
whether the product had degraded in performance, if applicable.
return guidelines. If the product fails such a quality check, the product shall not be exchanged.
The product will be picked up from the same address where delivery was made.
Common Guidelines for Return and Exchange
Prior to initiating a return or exchange request on the Platform, You shall ensure that, the product which is either being returned or exchanged:
whether the quality of the product returned is merchantable; and
whether the product had degraded in performance, if applicable.
Exchange
You can check whether the product is exchangeable or not after the product has been delivered in the order details page in the ‘My Orders’ section. If the product can be exchanged, You may exchange the product, subject to applicable policies.
Eligibility of a product for exchange is subject to various aspects including but not limited to stock availability, address being serviceable, seller rating, catalog quality metric, and such other aspects at the sole discretion of the Platform. Further, the eligibility of the product to be exchanged will depend upon the reason for exchange provided by the customer. The product will not be eligible for exchange if the reason for exchange is either of: (a) the customer is not interested in the product, or (b) quality issues with the product.
Further, newglobalmart will not be accepting any exchanges if: (a) the product which is being exchanged is not the same product that was purchased originally, (b) you have not followed the process of initiating returns as provided in this Policy and in other communications to You, (c) in a bad faith or fraudulent manner. Further, in the event of any Abuse of Platform Policies, new global mart shall at its sole discretion not fulfill any exchange initiated by You.
subject to newglobalmart’s discretion and applicable policies.
If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.
Please keep the product in the original manufacturer’s packaging, all tags should be intact, the product should be unused and warranty card, if any, should also be placed with the product.
At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product. .
Please note that the product will be picked up from the same address where delivery was made.
Further, on receipt of returned product, the product shall undergo a quality check. If the product returned is in an acceptable condition, as determined by newglobalmart at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.
How to exchange a Product?
You can exchange the products purchased on the Platform within the specified exchange period, unless the ‘My Orders’ page specifies that the product is not exchangeable and subject to applicable policies. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product. To exchange a product, please follow the steps mentioned below:
must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
must not be damaged in your possession;
must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
must not be used or altered;
must be the same product that was delivered to you; an
must be returned/exchanged within the return window specified against a product on the product detail page.
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned/exchanged product should match the records of new global mart. Any additional conditions provided in the product details against each product shall be applicable as well.
Miscellaneous
Please note that all the customer claims and requests for return/refund shall be subject to newglobalmart ’s satisfaction.
Meesho reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, exchange or refund, please reach out to customer support at newglobalmart@gmail.com.
CANCELLATION POLICY
The cancellation policy is the scheme provided on Meesho’s website available at www.newglobalmart.com or the mobile application under the brand name “newglobalmart” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”). This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by new global mart
Cancellation by the User
When can the User cancel an order?
The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.
How can the User cancel an order?
In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.
What are the reasons due to which the User may cancel the order?
The User may cancel the order for the following reasons:
If the order was placed for testing;
If the User has placed multiple orders for the same Product;
If the expected delivery date is not acceptable for the User;
If the User wants to change the shipping or billing address;
If the User changes their mind about placing the order;
If the User wants to update or change the contract details or the payment mode;
If the User wants to change the size or the colour of the Product; or
For any other reason.
Cancellation by the supplier;
If the supplier does not meet newglobalmart’s policies of fair business practices;
If Meesho does not get user confirmation during delivery;
If the User chose cash on delivery and cash on delivery is not available for the Product ordered; o
If newglobalmart is unable to fulfill the order due to other reasons; or
If newglobalmart wants to cancel for any reason which Meesho may deem appropriate.
Refunds
How will the User get the refund?
If the User has made payment before cancellation of the order which has been placed, the money paid by the User shall be refunded. The refund will be credited to the same source of payment (bank accounts, UPI etc.) from which payment was received. If the User has chosen any other method such as wallets, the mount will be credited to the source of origin as well. The User will receive a refund of the entire amount paid by the User. In case of any discrepancies regarding receipt of refund amount, newglobalmart may request for additional information such as bank statement or any other relevant document.
Will the discount vouchers or other such promotional offers be reinstated?
If the User has used any discount vouchers or promotional offers when placing the order which has been canceled, the discount vouchers or promotional offers will be forfeited.
When will the User get the refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method
Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account
3-7 Business Days
Miscellaneous
Newglobalmart reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at legal newglobalmart@gmail.com
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